The Sunday tech-support call
Half of every phone call is spent asking them to describe what's on the screen.
For sons, daughters and families
Be their son or daughter, not their IT department
If every visit home turns into fixing the iPad, or Sunday phone calls are spent talking your parents through their settings, let me take it on. I'll be the friendly local person your parents can call, and I'll keep you in the loop.
- You book, I arrange it with them
- Fully DBS checked
- Updates sent to you
- Visits at home or remote help
Does this sound familiar?
You live too far away
You can't pop round to fix the printer when you're an hour or more up the road.
You worry about scams
They're trusting and polite, and scammers know it. You'd like someone keeping an eye out.
They've got a new gadget
It's been in the box since Christmas. They'd love to use it, if only someone would set it up and show them how.
Doctors and banks are going online
NHS App, repeat prescriptions, online banking. Things they now need, whether they like it or not.
They don't like to bother you
So small problems pile up until something important stops working.
Choose the help that suits
One-off help or ongoing support
Sort out a single problem, or give your parent someone to call whenever they need it. You can book and pay on their behalf.
One-off help
£45 an hour
For a single problem, or to try me out first. Free diagnosis, and no fix, no fee. Or choose remote help from £25.
Best for: a new phone or tablet to set up, a computer that's playing up, or a one-off scam worry.
- Help at their home, or remotely
- A short summary sent to you afterwards, if they're happy for me to
- Pay on the day, or pay for them in advance
Most popular with families
Peace of Mind plan
£29/month
Or £39/month to cover two people in the same home. Cancel with one month's notice.
Best for: parents who'd like a regular, trusted person to ask, without ringing you every time.
- A 90-minute welcome visit at home to set everything up
- Unlimited quick remote help, up to 30 minutes at a time
- A friendly check-in call every month
- Home visits at £35 an hour instead of £45
- Scam worries checked the same day
- An update for you after each session, if they agree
How it works
Arranging help for someone else
- 1
Tell me about them
Fill in the form or give me a ring. I'll chat about what they need and which option suits best.
- 2
I contact your parent
I call them, introduce myself and book a time that suits them. You can be there or on the phone if you'd like.
- 3
You get an update
After each session I send you a short note of what I did and anything to keep an eye on, if they're happy for me to.
Safe hands. The same face every time.
Your parents will deal with me, Ryan, a local person with more than 25 years in IT, and not a call centre. I'm patient, I explain everything in plain English, and I never sell anything they don't need.
- Fully DBS checked, so you can be confident about who's visiting your parent's home
- I only access their devices with their permission, and they can watch everything I do
- I'll never call out of the blue asking for remote access, so they always know a call like that isn't me
- I respect their privacy: updates to you only include what they agree to share
- If they'd rather you were involved, I'm happy to have you on speakerphone or video
Questions
Frequently asked questions
Can I pay for it if they live in your area but I don't?
Yes. Many of the families I help live elsewhere in the UK. You book and pay, and I deal with your parent locally. If they're outside my area, remote help works anywhere.
Will you tell my parent I've arranged it?
I'd always recommend you mention it first, so a call from me isn't a surprise. I'll introduce myself clearly and they can ring you to check.
What's in the update you send me?
A short, plain-English note: what I helped with, anything I'd suggest, and anything to keep an eye on. I only share it if your parent agrees.
Is the monthly plan a contract?
No long contract. It rolls on month to month and you can cancel with one month's notice.
What if they need more than quick remote help?
On the plan, home visits cost £35 an hour instead of £45. I'll always agree it with you, or with them, first.
Can I give it as a gift?
Yes. A welcome visit or a few months of the plan makes a thoughtful birthday or Christmas present, especially alongside a new device. Get in touch and I'll arrange it.
Arranging help for someone else
Tell me about you and your parent
Fill in your details and theirs. I'll call you first to talk it through, then contact your parent directly to arrange a time that suits them.
Nothing is booked or charged until you've spoken to me.